The Telephone and Switching Department manages the university's telephone and switching systems to ensure a seamless communication infrastructure across all departments and campuses.

Key Responsibilities:

1. Evaluating the university's current and future needs for switching and telephone systems (IP Telephony) and ensuring their availability.
2. Performing maintenance and repairs on switching systems and devices within the university.
3. Processing installation and cancellation requests for new switching systems from university departments and overseeing their implementation.
4. Maintaining and repairing telephones across all university locations.
5. Installing telephone cables in switch rooms within colleges and administrative units.
6. Connecting and managing internal and direct telephone lines for colleges and departments.
7. Registering and installing direct telephone lines across various university facilities.
8. Installing IP Telephony systems and telephone devices at different university sites.
9. Collaborating with other departments within the center to execute assigned projects.
10. Conducting feasibility studies on new technologies and providing detailed evaluations regarding their effectiveness for university users.
11. Developing project timelines in alignment with the center's overall plan.
12. Preparing an estimated operational budget for the department.
13. Creating the department’s annual operational plan in accordance with the proposed budget and strategic objectives, ensuring its implementation upon approval.
14. Contributing to the preparation of tender documents and evaluating technical proposals to select the most suitable solutions.
15. Supervising contract execution, ensuring compliance with terms, and managing financial payments.

Department Subunits:

A. Telephone Installation and Maintenance Unit:

• Installing direct telephones in colleges and university departments.
• Conducting maintenance and repairs for landline telephones across the university.
• Installing and maintaining telephone connections, lines, and cables in university facilities.
• Registering and installing direct telephone lines in colleges and departments.

B. Accounting Unit:

• Reviewing and auditing external call bills for all university colleges and departments and forwarding them to relevant authorities for necessary action.
• Coordinating with mobile service providers regarding subscriptions and services.
• Liaising with the Ministry of Communications, the Communications and Information Technology Regulatory Authority (CITRA), and other entities regarding telephone line subscriptions, leased circuits, fiber optics, and other essential services.